Warranty Policy

Thank you for choosing ixpchat electronic products. We are committed to providing you with high-quality products and excellent service experience. Here is a detailed explanation of our warranty policy:

1. Warranty Period: Our products come with a one-year limited warranty from the date of purchase. This warranty period is applicable only to the original purchaser and only for products used under normal conditions.

2. Coverage: During the warranty period, we will repair or replace, free of charge, products that fail due to manufacturing defects. This includes but is not limited to component failures, craftsmanship defects, etc.

3. Exclusions from Warranty:

   • Damage caused by misuse, such as accidental drops, water damage, improper usage, etc.;
   • Damage caused by natural disasters, such as fire, earthquakes, etc.;
   • Unauthorized repairs, alterations, or modifications;
   • Damage caused by not following the product manual instructions;
   • Products outside the warranty period;
   • Damage caused by unauthorized service centers.

4. Warranty Service Procedure: If your product experiences issues within the warranty period, please follow these steps:

   • First, contact our customer service team, describe the issue in detail, and provide proof of purchase and product serial number.
   • Our customer service team will guide you through initial troubleshooting and provide solutions for repair, replacement, or refund depending on the situation.
   • If repair or replacement is needed, we will designate an authorized service center to provide service.

5. Other Terms:

   • Repairs or replacements within the warranty period will not extend the warranty period of the product.
   • Any replaced parts will become the property of ixpchat.
   • In certain cases, we may require additional information or documentation to better process warranty requests.

We hope you understand that our warranty policy aims to protect your rights and the quality of our products. If you have any questions or need further assistance, please feel free to contact us.

Sincerely,

The ixpchat Team